Privacy Policy

Privacy Policy

At Murphy McKellar + Co, we are committed to protecting the privacy of our website visitors, clients and customers. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or interact with us.

If you have any questions or would like more information about this Privacy Policy, please contact us.

This Privacy Policy applies to our online activities and the information collected through our website. It does not apply to information collected offline or through other channels unless otherwise stated.

Consent

By using our website, you consent to this Privacy Policy and agree to the collection, use and disclosure of your personal information as described below.

Information We Collect

The personal information we collect depends on how you interact with our website and services.

When you contact us, submit an enquiry, request an appraisal, register an account or complete a form, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Postal address
  • Company name (where applicable)
  • Property information relevant to your enquiry or transaction
  • Identification documents where required by law
  • Details contained in your message or enquiry
  • Any attachments or additional information you choose to provide

Where reasonable and practicable, we will collect your personal information directly from you. If we collect your personal information from a third party, we will do so only where authorised by you or where permitted or required by law.

How We Use Your Information

We may use your personal information to:

  • Provide, operate and maintain our website.
  • Respond to enquiries and provide customer support.
  • Deliver our real estate services.
  • Arrange property inspections, appraisals and sales or leasing services.
  • Improve our website, products and services.
  • Understand how visitors use our website.
  • Communicate with you regarding enquiries, listings, inspections or updates.
  • Send marketing communications where you have consented or where otherwise permitted by law.
  • Detect, prevent and investigate fraud or security incidents.
  • Verify your identity and comply with our legal and regulatory obligations, including anti-money laundering and counter-terrorism financing requirements.
  • Comply with applicable Australian laws and regulations.

Log Files

Like many websites, we use log files to record visitors to our website. These files may include:

  • IP addresses
  • Browser type
  • Internet Service Provider (ISP)
  • Date and time of visit
  • Referring and exit pages
  • Number of clicks

This information is generally not linked to information that personally identifies you and is used for website administration, security, analytics and improving user experience.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may collect information such as:

  • Visitor preferences
  • Pages viewed
  • Website usage patterns

You can choose to disable cookies through your browser settings. Please note that some parts of our website may not function correctly if cookies are disabled.

Third-Party Services

We may use third-party service providers such as website hosting providers, analytics providers, marketing platforms, identity verification providers and advertising services.

These third parties may collect information through cookies, pixels or similar technologies in accordance with their own privacy policies. We encourage you to review their privacy policies before providing personal information.

We do not control the privacy practices of third-party websites or services.

Disclosure of Personal Information

We may disclose your personal information where necessary to provide our services, including to:

  • Vendors, purchasers, landlords and tenants.
  • Property managers.
  • Solicitors and conveyancers.
  • Mortgage brokers and financial institutions.
  • Building and pest inspectors, valuers and tradespeople.
  • Identity verification providers.
  • Service providers who assist us in operating our business.
  • Government agencies, law enforcement bodies and regulatory authorities where required or authorised by law.
  • Any other party with your consent or where permitted under the Privacy Act 1988 (Cth).

We do not sell your personal information.

Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF)

We are committed to complying with all applicable Australian laws, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and any legislative requirements applicable to real estate professionals.

As part of providing our services, we may be required to collect, verify and retain personal information to confirm the identity of our clients and comply with our legal obligations. This may include requesting identification documents and other information necessary to verify your identity.

We may use third-party identity verification providers to assist with these checks. Information collected for identity verification purposes will be handled in accordance with this Privacy Policy and applicable Australian privacy laws.

Where required by law, we may disclose personal information to government agencies, law enforcement authorities or regulatory bodies without your consent.

Failure to provide requested identification or information may prevent us from providing certain services or completing a transaction.

Storage and Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored electronically, in hard copy, or by trusted third-party service providers who assist us in operating our business. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations and resolve disputes. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

While we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure. Accordingly, we cannot guarantee the absolute security of your personal information.

Your Privacy Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate, incomplete or out-of-date personal information.
  • Make a complaint if you believe we have breached the Australian Privacy Principles.

To exercise these rights, please contact us using the contact details provided below. We will respond within a reasonable timeframe and in accordance with applicable Australian privacy laws.

Privacy Complaints

If you believe we have breached your privacy or have concerns about how we have handled your personal information, you may make a privacy complaint by contacting us in writing using the contact details below.

Please include:

  • Your name and contact details.
  • A description of your complaint.
  • Any relevant dates, documents or supporting information.

We will acknowledge receipt of your complaint as soon as reasonably practicable and aim to investigate and respond within 30 days. If we require additional information or more time to investigate, we will let you know.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au/privacy/privacy-complaints
Phone: 1300 363 992

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us as soon as possible so we can take appropriate steps to remove the information where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or services. Any changes will be published on this page with the revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:

Murphy McKellar + Co
Po Box 355 Toowoomba City QLD 4350
Phone: (07) 4542 7860
Email: sales@mmco.au